Mobile dog grooming by experienced and caring staff.
Helping you keep your furr babies clean!
Work is where Dog hair is everywhere but the Dog.
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Policy Agreement
Cancellation Policy
CANCELLATION POLICY/NO SHOW
If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to contact us 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $50, which must be paid before scheduling another appointment.
Teris Crazy Critters LLC. will send a courtesy text to remind you of your appointment
Appointment times
APPOINTMENT TIMES
An appointment time is an ‘estimated time of arrival’. Arrival time will be within a 30min-1 hour window. As a mobile grooming service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. Teris Crazy Critters LLC. will call/text if we are running early or late on an estimated arrival window.
Matting/ Knotts
MATTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as hematomas, clipper/brush irritation etc. It is at Teris Crazy Critters discretion to determine if it is safe for the pet to be de-matted, if not, a “SHORT-SHAVE “of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a short-shave & start over (additional fee for short-shave.) Closely shaved pets are also prone to sunburn & should either have pet safe sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Teris Crazy Critters responsible in the event of adverse effects of mat removal.
pet behavior/staff safety
STAFF SAFETY/PET BEHAVIOR
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Teris Crazy Critters will not accept any aggressive dog. If false accusations about the pets behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Teris Crazy Critters has the right to refuse service in the event a pet cannot be handled safely.
BY SCHEDULING AN APPOINTMENT CLIENT IS ACKNOWLEDGING AND AGREEING TO ALL POLICY TERMS AND AGREEMENTS SHOWN ABOVE.